Knowledgebase

How do I manage a domain's DNS?

If you wish to manage the A records, MX records, CNAME records, etc. for your domain, you can do so by following this guide. An explanation of the various record types can be found at the bottom of this guide.

1. Begin by logging in here.


2. If you have multiple webservices, find the one which has the domain you want to set up records for. If you have many and are in doubt which webservice you need, you can click here.


3. When you have expanded the webservice, click on DNS settings in the Domains section.

DNS section


4. Choose your domain from the list by pressing the arrow directly to the right of each domain.

DNS settings popup


5. You will now be shown a list of all the domain’s records. All domains can have a few specific types of records, each with their own function. You can use the Add button next to each type of record, to add a new record of that type. You can use the button with the red x, under Actions, to delete a record. If you need to edit an existing record, you must remove the current version of the record and create it again.

DNS widget

A-Record

MX-Record

CNAME-Record

TXT-Record

SRV-Record

Points to the server which displays the web-content for the domain. Different subdomains can have different records.

A-Records are defined by an IP-Address.

The MX-Record is used to control mail-traffic.

Change this if you need to use an external mailservice.

MX-Records are typically defined by a hostname.

This is used to point to an existing hostname.

In our setup this is used to ensure that mail.yourdomain.tld always points to the correct mail server, but you can add additional records.

This type of record can be used for various options, for example adding and SPF-Record, DMARC etc.

We recommend that you leave the default SPF-Record in place if you aren’t certain how to correctly modify it, as an incorrectly configured SPF record can cause emails sent from your domain to be rejected as spam by the recipient.

SRV-Records, aka. Service Records are used by services such as Skype for Business.

Glossary:

TLD:

TLD is short for Top Level Domain. It refers to the part of your domain following the last period, e.g. .com or .net.

Hostname or Name:

This field contains the part of your URL address in front of the domain name, e.g. www. The character @ is used to represent an empty field, i.e. your domain without www in front. The * character is a wildcard, used to define any record not explicitly defined. This allows you to point several subdomains, e.g. www.yourdomain.tld or ftp.yourdomain.tld to the same IP address using a single record.

TTL:

TTL is short for Time To Live. It defines the time, measured in seconds, the record is kept active in case the name server stops responding. The minimum value for this is 3600 seconds, corresponding to one hour.

Priority:

This field is used by MX-Records. It defines the order in case several MX-Records exist. The most common usage is for load balancing between mail servers, the lower the number, the higher the priority. In case multiple records exist with the same priority, incoming traffic is divided between them equally.


If you would like Surftown to perform this task for you, or if you are in need of any other assistance, please have a look at the paid services we can offer through our Service Desk Services: https://www.surftown.com/da/service-desk/

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