Knowledgebase

When do I get my invoice from Surftown?

The most common reason that an invoice has been cancelled is, that we haven't registered your payment, or that the due date has been exceeded.

WEBHOTEL INVOICE

We send out webhotel invoices 3 months before the expiry date.

The webhotel has a 2½ month payment period.

We will send you a reminder each month in the 3 months that the invoice is active.

PAYMENT PERIOD: 14 DAYS BEFORE THE WEBHOTEL EXPIRES

To ensure that we receive the payment on time, our webhotels expires 14 days after the due date.

Many of our customers choose to pay by bank transfer, and the process time is a lot longer than credit cards, so we have set the due date 14 days before.

If your invoice is cancelled it might be because we haven't registered your payment, or that the due date is expired.

DOMAIN RENEWAL INVOICE

We send out domain invoices 3 months before the expiry date, (DK domains not included)

The domain has a 2½ month payment period.

We will send you a reminder each month in the 3 months that the invoice is active.

PAYMENT PERIOD: 14 DAYS BEFORE THE DOMAIN EXPIRES

As with webhotels we have set the due date 14 days before the expiry date.

When we recieve payment, we will send an order to the domain handler, and here it is urgent that we send it on time.

Your invoice is cancelled 14 days before the expiry date, as renweing efter this point incurs a large fee.

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