Knowledgebase

Configuring Exchange ActiveSync in iOS (recommended)

What follows is a guide for how to set up an e-mail account with Exchange ActiveSync (EAS) in iOS. EAS makes it possible for you to synchronize e-mail, contacts and calendars from the webmail to your iOS device.

Please be aware that the guide will use yourdomain.com to represent your domain and mail@yourdomain.com to represent your e-mail address. When you add your e-mail account you must use your real domain and e-mail address.


1. Go to Settings on your iOS device.


2. Select Mail, Contacts, Calendars.

Mail, Contacts, Calendars


3. Select Add Account.

Add Account


4. Select Exchange.

Exchange


5. Now you need to input the settings for your e-mail account.

User Information

  • Email: Enter your e-mail address
  • Password: Enter the password to your e-mail account
  • Description: Optional

Now click on Next.

New Account


6. Now you need to fill in some more settings.

  • Server: sync.surftown.com
  • Domain: Enter your domain (after the @ sign)
  • Username: Enter your username (before the @ sign)

Now click on Next.

New Account


7. Now your device will verify the settings.


8. Once verification is complete, you'll be able to choose what to sync to your device. Then click on Save.

Exchange


9. Then click on the account you just added.

Accounts


10. Now click on Mail Days to Sync.

Mail Days to Sync


11. Then make sure No Limit is selected.

No Limit


12. Now you've added your e-mail account with Exchange ActiveSync, you now have the ability to synchronize email, contacts and calendars from webmail to your iOS device.


If you would like Surftown to preform this task for you, or if you are in need of any other assistance, please have a look at the paid services we kan offer through our Service Desk Services: https://www.surftown.com/da/service-desk/
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