Knowledgebase

Configuring Outlook 2016

This guide shows how to set up an email account hosted by Surftown, using Outlook 2016 for Windows.

Before we get started

First and foremost, you need to have your email account and it's password ready. If you haven't created an email address yet, then you can do so by following this guide.

If you have forgotten your email address' password, then you can reset it by following this guide.

Email account setup

In many cases, Outlook 2016 will be able to configure your email account automatically. Start by entering your name, your email address, and the email address' password. I our example we have used "Surftown" as a name and "mail@surftown.email". When you set it op on your computer you need to substitude those with your own name and email address.

Once done, press the "Next" button:


If the screen below appears, simply press the "Finish" button to complete the setup. If not, press the "Back" button and then select "Manual setup or additional server types" and press "Next again".


Now enter the following settings:

Account type: IMAP

Incoming mail server: mail.surftown.com
Outgoind mail server (SMTP): mail.surftown.com

User Name: Your email address
Password: Your email address' password

Remember password: Enabled
Require logon using Secure Password Authentication (SPA): Disabled

Once done, press the "More Settings" button:


Go to the tab named "Outgoing Server" and check the box named "My outgoig server (SMTP) requires authentication:


Now go to the tab named "Advanced" and set the following settings:

IMAP port: 143
IMAP encryption: TLS or STARTTLS (Not SSL/TLS)

SMTP port: 587
SMTP encryption: TLS or STARTTLS (Not SSL/TLS)

Root folder path: INBOX

Now click the "OK" button:


Click "Next". Outlook should now test the connection:

Finish by pressing the "Finish" button.


If you would like Surftown to preform this task for you, or if you are in need of any other assistance, please have a look at the paid services we kan offer through our Service Desk Services: https://www.surftown.com/da/service-desk/

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