Knowledgebase

How do I deactivate catch all for my email address?

A catch all email address is an address which is intended to receive all incoming mail sent to your domain on an address that does not exist. E.g. if you have two email addresses configured: info@yourdomain.tld and contact@yourdomain.tld, you can configure info@yourdomain.tld as a catch all email address. This will mean that the inbox for info@yourdomain.tld will receive any mails sent to addresses you have not created, such as support@yourdomain.tld, hello@yourdomain.tld or miss-spellings like imfo@yourdomain.tld. Basically any address ending on @yourdomain.tld. For this same reason it is only possible to enable catch all for one email address on a given domain.

While it may sound like a good idea to have a catch all address to begin with, if spammers become aware that your domain exists, you may begin to receive return mail spam due to spammers forging the sender address of their spam, using your domain. If this happens, you may want to turn off catch all to avoid receiving these return mails sent to addresses on your domain.

1. Begin by logging in Here


2. If you have multiple webservices, find the one which has the domain your e-mail address exists on. If you have many and are in doubt which webservice you need, you can click here.


3. Click Mail Overview in the Email category

Mail


4. If you have several domains on the webhotel, a popup will open, from which you can choose between any domain on your account. If the mail account you want to edit is called mail@yourdomain.tld, you should choose the domain yourdomain.tld on the list, by pressing the button with the arrow directly to the right of each domain.

Mail overview


5. Press Settings for the mail account you want to edit.

Settings


6a. If ’Catch all mails sent to this domain’ is checked, you have identified the email address which is set up for catch all.

Enabled catch all

Remove the check mark and press Save changes.

6b. If the setting ’Catch all mails sent to this domain’ is not checked, the email address you have opened is not a catch all address. If this is the case, but you still receive return mail spam on the account, you may have another address on your domain with catch all enabled, which forwards incoming mails to your address. To disable this, you would have to identify which address the setting is enabled for and turn it off there.

Disabled catch all

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