Knowledgebase

How to update settings on existing account in Apple mail

This guide shows how to set up an email account hosted by Surftown, using the email client included in MacOS. This guide was written based on the version of Mail included in MacOS 10.12 Sierra. Please note that minor variations in the set-up process are possible if you are using an older version of MacOS. If your MacOS is older than 10.11 El Capitan, we recommend that you upgrade before setting up your email address. Please check the guides on Apple's site for instructions on how to do this.

Before we get started

First and foremost, you need to have your email account and it's password ready.

If you have forgotten your email address' password, then you can reset it by following this guide.

Email account settings

1. Start by clicking Preferences... in the Mail menu.

Mail Preferences


2. Now you need to open the mail server settings.

  1. Select the Accounts tab.
  2. Click on the email address you want to configure on the list on the left.
  3. Click on the Server Settings tab.

Accounts


3. The image above shows the correct settings, using the email address example@test-domain.com as an example.

Incoming Mail Server (IMAP):

  • User Name: your email address
  • Password: the password for your email address
  • Host Name: mail.surftown.com
  • Automatically manage connection settings: must be un-checked
  • Port: 143
  • Use TLS/SSL: must be checked
  • Authentication: must be set to Password

Outgoing Mail Server (SMTP):

  • User Name: your email address
  • Password: the password for your email address
  • Host Name: mail.surftown.com
  • Automatically manage connection settings: must be un-checked
  • Port: 587
  • Use TLS/SSL: must be checked
  • Authentication: must be set to Password

4. Click on Save


If you would like Surftown to preform this task for you, or if you are in need of any other assistance, please have a look at the paid services we kan offer through our Service Desk Services: https://www.surftown.com/da/service-desk/

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