Knowledgebase

How do I restore lost web files and databases? Surftown can do it for you!

All of Surftown's servers are backed up at least daily and the backups are stored for a minimum of 30 days. In the unfortunate event that you lose your data or an accident happens, don’t hesitate to contact us to have your data restored.

If you need your e-mails restored, depending on what settings you have in your email client, we can restore the missing e-mails directly to your inbox, so you can access them again right away. If you need your web site restored or only a couple of files, then these are restored to a folder your FTP account where you can choose if you want to put the restored site live or only use some of the files.

Restoring data is a paid service Surftown is offering our customers, but if you want the luxury of being able to order restores without extra cost, then we have that service included in our business hosting packages as well.

Just have a look here to see where it is offered:
Swedish
Danish

The sooner you contact us about a restore, the higher the chance that we are able to help you.


Contact us here:

SE: https://www.surftown.com/sv/service-desk/bestil/
DK: https://www.surftown.com/da/service-desk/bestil/
EN: Please just contact Support, through our chat to get more information or order.


If you want to know more about how Surftown can help you with keeping your data safe, have a look at our desktop/device back up service Keepit. You get 100 GB included with all our hosting plans! Read more about how you can get started here:
KeepIt - Frequently asked questions
Manual Index for KeepIt

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